RETURN POLICY
 
Last updated January 01, 2021
 

Thank you for your purchase. We hope you are happy with your purchase. However, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [•] with details of the product and the defect. You can send the item you consider defective to: for store credit only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at info@deposhchateau.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
De Posh Chateau
Attn: Returns
RMA #
509 E. 5th St  
Yazoo City, MS 39194  
United States  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned:
 
  • Swimwear   
  • Lingerie 
  • Undergarments,
  • Beauty products,
  • Cosmetics,
  • Accessories, and “Party Wear” (such as Halloween costumes) are considered Final Sale, non-returnable and cannot be returned for Store Credit.   
 
 
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  
  • A 40% restocking fee will be charged for all returns.     
  • Sale items are FINAL SALE and cannot be returned.        
  •  Items must be unworn, unwashed, and have original tags attached.
  • Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned.
  • If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.   
 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
(662) 746-7866 
info@deposhchateau.com